Refund and Returns Policy

At 1mg Pharmacy, we welcome you to make a purchase from our pharmacy for anxiety medications. We have a team of experienced professionals who are available to assist you in every possible manner. When you buy medicines from our pharmacy, we make sure that you receive safe products at your doorstep. In case you struggle with the parcel, and have received the damaged parcel and you are willing to get a refund or return of your amount or parcel, then you must contact our professionals anytime. Here we are outlining the refund and return policy of our 1mg pharmacy website. This will help you to understand how we work on refund and replacement requests. Go through our policy before you start online purchases from our pharmacy.

What is the Eligibility for Refunds?

Whenever a customer applies for a return request, we first of all focus on finding the issue with the product. Our team makes sure that you have received some sort of problem with the parcel like it has been damaged or defective. If you tell the customer team that you received the wrong medicine or expired medicine, then we can proceed with the refund or return request, but you need to provide valid proof of that. Just in case you are unable to find your parcel or it has been lost, then you need to inform us. We will try to track it for you, but no refund will be made in this case. You can cancel the order, but make sure that it has not been shipped. If the parcel has been shipped, then it will not be possible to provide a full refund for that.

How to Proceed With the Return Process?

Whenever a customer makes a return request, our customer support team takes a certain period of time to check the issue with the parcel. Before applying for the return request, make sure that you are placing this request within 24 hours of receiving the product. The parcel should not be damaged, and medicine should be unused, and unopened. This will be the criteria for a return request. While returning the parcel, you must bear the shipping charges. When we receive the parcel, our team will verify its condition according to the details that you have already mentioned. We will then proceed with the refund request within 10-15 working days. Please keep in mind that shipping charges are non-refundable in any case.

Policy Updates and Revisions

We reserve the right to make changes to the policy that we have mentioned on our website. Whatever changes are made will be applicable just after updating the website. Go through the policy and take the decision accordingly, or our team will help you in the same.

Contact us anytime if you have any doubts regarding the refund and return policy.